Welcome to CETS

Customer Experience & Telco Sales Association

Helping Telecom Professionals Succeed

The Customer Experience & Telco Sales Association (CETS) brings together professionals from the service provider and vendor communities within the Telecom industry responsible for direct and indirect sales channels, customer care and the customer experience. Members share channel best practices and industry trends in these areas with respect to all products and services sold by Telco providers.

CETS members share best in class programs and processes in areas of sales channels and the customer experience within the Telecom industry.

CETS is the go-to destination and community for Telecom professionals to connect - exploring best practices, industry trends, and sales successes and failures industry-wide. Our monthly “hot topics” webinars and events empower members to expand their network and build resources through a platform and community that can’t be found anywhere else.


Very good seminar. Did a great job covering important topics. Great sharing of information.
Sales Channel Development Manager, TDS
Really enjoyed myself - garnered a lot of interesting info that I can apply to my job going forward.
Director, Bell Canada
Great environment for both networking and learning.
Manager, Cincinnati Bell
Loved the interaction this year and love the Canada vs. USA markets discussions.

CETS Annual Meeting and Telco Sales Seminar


An interactive event with presentations and roundtables covering sales best practices in call centers, retail and other alternate channels, customer experience strategies and many other consumer and SMB channel related topics.

Because of the COVID-19 pandemic, our ResearchFirst 2020 Telco Sales Channels Seminar previously scheduled for April 21-23, 2020 was cancelled and the CETS 2020 Annual Meeting was moved to a virtual meeting on September 30, 2020.

Details for 2021 events will be posted as news develops.

CETS Members

Upcoming Events

April 21, 2021

Monthly Hot Topic Call:
Generate Teamwork & Achieve Goals Through Incentives

May 19, 2021

Monthly Hot Topic Call:
Customer Self-Service with TDS