Best in Class Awards

Launched in 2021, CETS recognizes teams or companies that demonstrate sales innovation or excellence. The awards, which signify superior innovative programs related to customer experience and telco sales, will be announced at the CETS Annual Meeting. Award recipients will be invited to present their programs during the meeting which may take place in person or virtually. They will also receive recognition in a general press release and on the CETS web site. Award “finalists” may be invited to present as a Hot Topic on a monthly call.

Award Descriptions

Call Center Award

Awarded to one service provider or vendor that best display innovation or excellence in a best practice used in the call center field.

Retail Award

Awarded to one service provider or vendor that best display innovation or excellence in the retail field.

Alternate Channels Award

Award to one service provider or vendor that best display innovation or excellence in the alternate channels field. Alternate channels can include door-to-door, MDU, e-commerce, indirect partners, etc.

What value do the BIC awards bring to our members?

  • Peer recognition (within CETS and one’s own organization)
  • Ability to claim your product/service as “Award Winning” in the public domain
  • The opportunity for members to learn more about industry best practices
  • Public recognition through press releases by CETS and your company

Submission deadline for the 2022 awards is Friday, January 14, 2022. Download the nomination form here.

Past Award Winners

View the past winners of the CETS Best in Class Awards