Events
Our members inform us that the discussions and networking at these events are extremely valuable
CETS holds two annual face-to-face meetings. The CETS Annual Meeting (held in the spring) is co-located with ResearchFirst’s Telco Sales Channels seminar, allowing members to save on travel expenses while continuing the learning and networking throughout the week. The Fall Workshop is typically hosted by one of our member companies and may include tours of the local facilities.
The monthly Hot Topic webinars cover current and sales channel and customer experience issues. They are typically introduced by an industry leader and then followed by roundtable discussions including all participating membersby an industry leader from the membership.
Upcoming Hot Topic Webinar:
Held monthly typically every 3rd Wednesday at 12PM Central. This date and time may fluctuate some months as a result of holidays and other issues, so be sure to check for updates.
Upcoming Hot Topic:
Pandemic Pivot – Lessons Learned and Ongoing Strategies for Virtual Support, Training & Events
Speakers:
THIS MONTH'S CALL IN DATE:
Wednesday, July 20, 2022
TIME:
- 12:00 - 1:00 PM CST
CETS 2022 Fall Workshop hosted by TDS
Join us this October in Madison, Wisconsin hosted by TDS for our CETS 2022 Fall Workshop.
This will be an interactive event with presentations and roundtables covering sales best practices in call centers, retail and other alternate channels, customer experience strategies and many other consumer and SMB channel related topics.
MEETING DATEs:
October 4-5, 2022
VENUE:
-
TDS Headquarters
525 Junction Road
Madison, WI 53717
2019-2022 Hot Topic Webinars
These are restricted to Members and invited guests. To request an invitation to register, guests should contact us.
Call Date
Hot Topic(s)
Call Type
July 2022
Pandemic Pivot – Lessons Learned and Ongoing Strategies for Virtual Support, Training & Events
- Mike Willoughby, President & CEO, WINstorm Presents Inc.
- Shelly Fowlie, President, Skill Dimensions Inc.
Members Only
June 2022
Working From Home: The New World
- Mark Thomas - Sales Director at SaskTel
- Tiffany Shurr - Regional Vice President, Cloud Solutions at Calix
- Justin Nucci - Director of Sales at Tbaytel
Members Only
May 2022
Navigating the Current Labor Market Shortage
- Mark Thomas - Sales Director at SaskTel
- Charles Siman - HR Staffing at SaskTel
- Lorenzo Clark - Digital Sales at Windstream Communications
CETS & BMMA Members Only
March 2022
Change Through Gamification
- Bennett Pearl - Founder and President of Trajectory Sales Enablement
Members Only
December 2021
Improving the Customer Experience with an end-to-end Integrated Support System
- Greg Poirier - CEO, CloudKettle
Members Only
August 2021
Customer Self-Service
- Nicole Joraanstad - National Manager – Contact Center & Retail Sales, TDS Telecommunications, LLC
Members Only
June 2021
Finding Success in Brownfield MDU
- Cayce Renshall - MDU Sales Manager, Lumen Technologies
Members Only
April 2021
Generate Teamwork and Achieve Goals Through Incentives
- William Spear - Sales Manager, MTA
Members Only
March 2021
Members Only
February 2021
Members Only
January 2021
Executives' Perspective on Broadband in 2021
- John Kavanagh - VP, IDM – Synacor
- John Anderson - Chief Executive of Plant Operations – HTC, Inc.
BMMA & CETS Members Only
November 2020
Communication, Education and Motivation: Staying Connected to the Frontline
- Anne Tetamore, Sr. Marketing Manager, Frontier Communications
Members Only
October 2020
A New Sales Way - Behavior and Beyond
- Megan Michaelson, Residential Sales Supervisor, MTA
Members Only
September 2020
Members & Non-Members
July 2020
COVID-19 Re-entry Status for D2D, Retail, and Contact Centers
- Paul Mann, Director Sales - Bell Residential Sales, Bell Canada
- Justin Nucci, Director - Sales, Tbaytel
- Erin Leach, Director - Contact Center Operations, Cincinnati Bell
Members Only
May 2020
COVID-19 Re-entry Update on D2D, Contact Centers, and Retail
- Paul Mann, Director Sales - Bell Residential Sales, Bell Canada
- Erin Leach, Director - Contact Center Operations, Cincinnati Bell
- Justin Nucci, Director - Sales, Tbaytel
Members Only
March 2020
COVID-19 Member Response
- Jonathan Babbitt, VP Product Management and Marketing - MTA
- Roger Lewis, Product Manager - GVTC
Members Only
February 2020
Overview of IoT for Telco Broadband
- Eric Wolbach, ResearchFirst
Members Only
November 2019
Improving Frontline Performance with a Modern Approach to Training
- Kein Quach, Director of Enterprise Sales, Axonify
Members Only
October 2019
Sales Incentives
- Tangie Lewis, Sales Ops Manager, Cincinnati Bell
- Cheryl Maschal, Program Manager, Frontier Communications
Members Only
September 2019
Unionized Workforce in Sales
- Megan Michaelson, Residential Sales Supervisor, MTA
- Phil Hunter, Consumer Sales Manager, Tbaytel
BMMA & CETS Members Only
August 2019
Net Promoter System
- Bruce Westendorf, Director of Customer Experience, Frontier
Members Only
July 2019
Web Sales & Ordering
- Jonah Wilson, Digital Strategist, Cincinnati Bell
- Mike Zilliox, Product Manager, Cincinnati Bell
Members Only
June 2019
Using Network Data for Marketing Responses
- Kezia Gollapudi, Director of Cloud Product Marketing, Calix
- Terri Koster, Manager of Customer Success, Calix
Members Only
March 2019
Generation Z: What to do
- Larry Walters, Executive Director, Sykes-Product Marketing Director, Calix