Events
Our members inform us that the discussions and networking at these events are extremely valuable
CETS holds two annual face-to-face meetings. The CETS Annual Meeting (held in the spring) is co-located with ResearchFirst’s Telco Sales Channels seminar, allowing members to save on travel expenses while continuing the learning and networking throughout the week. The Fall Workshop is typically hosted by one of our member companies and may include tours of the local facilities.
The monthly Hot Topic webinars cover current and sales channel and customer experience issues. They are typically introduced by an industry leader and then followed by roundtable discussions including all participating membersby an industry leader from the membership.
Upcoming Hot Topic Webinar:
Held monthly typically every 4th Tuesday at 2PM Central. This date and time may fluctuate some months as a result of holidays and other issues, so be sure to check for updates.
This Month's Hot Topic:
COVID-19 Re-entry Status for D2D, Retail, and Contact Centers
Speakers:
- Paul Mann, Director Sales - Bell Residential Sales, Bell Canada
- Justin Nucci, Director - Sales, Tbaytel
- Erin Leach, Director - Contact Center Operations, Cincinnati Bell
THIS MONTH'S CALL IN DATE:
Thursday, July 30, 2020
TIME:
- 12 PM CST
CETS 2020 Annual Meeting
Based on the most recent news about the COVID-19 pandemic and our desire to minimize any additional risk to you, your peers and your families’ health, we are regretfully cancelling our ResearchFirst Telco Sales Channel 2020 Seminar & CETS 2020 Annual Meeting previously scheduled for April 21-23, 2020. More information and virtual meeting date will be announced soon.
VIRTUAL MEETING DATE:
September 2020 - TBA
VENUE & LOCATION:
- TBA
ResearchFirst's Telco Sales Channels 2020 Seminar - Cancelled
Based on the most recent news about the COVID-19 pandemic and our desire to minimize any additional risk to you, your peers and your families’ health, we are regretfully cancelling our ResearchFirst Telco Sales Channel 2020 Seminar & CETS 2020 Annual Meeting previously scheduled for April 21-23, 2020.
MEETING DATES:
Cancelled
VENUE & LOCATION:
- Cancelled
2019-2020 Hot Topic Webinars
These are restricted to Members and invited guests. To request an invitation to register, guests should contact us.
Call Date
Hot Topic(s)
Call Type
May 2020
COVID-19 Re-entry Update on D2D, Contact Centers, and Retail
- Paul Mann, Director Sales - Bell Residential Sales, Bell Canada
- Erin Leach, Director - Contact Center Operations, Cincinnati Bell
- Justin Nucci, Director - Sales, Tbaytel
Members Only
March 2020
COVID-19 Member Response
- Jonathan Babbitt, VP Product Management and Marketing - MTA
- Roger Lewis, Product Manager - GVTC
Members Only
February 2020
Overview of IoT for Telco Broadband
- Eric Wolbach, ResearchFirst
Members Only
November 2019
Improving Frontline Performance with a Modern Approach to Training
- Kein Quach, Director of Enterprise Sales, Axonify
Members Only
October 2019
Sales Incentives
- Tangie Lewis, Sales Ops Manager, Cincinnati Bell
- Cheryl Maschal, Program Manager, Frontier Communications
Members Only
September 2019
Unionized Workforce in Sales
- Megan Michaelson, Residential Sales Supervisor, MTA
- Phil Hunter, Consumer Sales Manager, Tbaytel
BMMA & CETS Members Only
August 2019
Net Promoter System
- Bruce Westendorf, Director of Customer Experience, Frontier
Members Only
July 2019
Web Sales & Ordering
- Jonah Wilson, Digital Strategist, Cincinnati Bell
- Mike Zilliox, Product Manager, Cincinnati Bell
Members Only
June 2019
Using Network Data for Marketing Responses
- Kezia Gollapudi, Director of Cloud Product Marketing, Calix
- Terri Koster, Manager of Customer Success, Calix
Members Only
March 2019
Generation Z: What to do
- Larry Walters, Executive Director, Sykes-Product Marketing Director, Calix