Our members inform us that the discussions and networking at these events are extremely valuable

CETS holds two annual face-to-face meetings. The CETS Annual Meeting (held in the spring) is co-located with ResearchFirst’s Telco Sales Channels seminar, allowing members to save on travel expenses while continuing the learning and networking throughout the week. The Fall Workshop is typically hosted by one of our member companies and may include tours of the local facilities.

The monthly Hot Topic webinars cover current and sales channel and customer experience issues. They are typically introduced by an industry leader and then followed by roundtable discussions including all participating membersby an industry leader from the membership.

Upcoming Hot Topic Webinar:

Held monthly typically every 3rd Wednesday at 12PM Central. This date and time may fluctuate some months as a result of holidays and other issues, so be sure to check for updates.

Upcoming Hot Topic:

Customer Self-Service



Wednesday, August 25, 2021


  • 12:00 PM CDT

CETS 2021 Virtual Fall Workshop

Our CETS 2021 Fall Workshop (previously scheduled in San Jose) is now taking place virtually! Please register to join us for this 2 day virtual event.

This will be an interactive event with presentations and roundtables covering sales best practices in call centers, retail and other alternate channels, customer experience strategies and many other consumer and SMB channel related topics.


Tuesday, October 26
& Wednesday, October 27, 2021


  • $95 per person

2019-2021 Hot Topic Webinars

These are restricted to Members and invited guests. To request an invitation to register, guests should contact us

Call Date

Hot Topic(s)

Call Type

June 2021

Finding Success in Brownfield MDU

  • Cayce Renshall - MDU Sales Manager, Lumen Technologies

Members Only

April 2021

Generate Teamwork and Achieve Goals Through Incentives

  • William Spear - Sales Manager, MTA

Members Only

March 2021

Customer Experience Research

  • Margaret Raines - Staff Manager, ResearchFirst

Members Only

February 2021

Purposeful Coaching

  • Shelly Fowlie, President, Skill Dimensions

Members Only

January 2021

Executives' Perspective on Broadband in 2021

  • John Kavanagh - VP, IDM – Synacor
  • John Anderson - Chief Executive of Plant Operations – HTC, Inc.

BMMA & CETS Members Only

November 2020

Communication, Education and Motivation: Staying Connected to the Frontline

  • Anne Tetamore, Sr. Marketing Manager, Frontier Communications

Members Only

October 2020

A New Sales Way - Behavior and Beyond

  • Megan Michaelson, Residential Sales Supervisor, MTA

Members Only

September 2020

CETS 2020 Virtual Annual Meeting

  • CETS 2019-2020 Board of Directors

Members & Non-Members

July 2020

COVID-19 Re-entry Status for D2D, Retail, and Contact Centers

  • Paul Mann, Director Sales - Bell Residential Sales, Bell Canada
  • Justin Nucci, Director - Sales, Tbaytel
  • Erin Leach, Director - Contact Center Operations, Cincinnati Bell​

Members Only

May 2020

COVID-19 Re-entry Update on D2D, Contact Centers, and Retail

  • Paul Mann, Director Sales - Bell Residential Sales, Bell Canada
  • Erin Leach, Director - Contact Center Operations, Cincinnati Bell​
  • Justin Nucci, Director - Sales, Tbaytel

Members Only

March 2020

COVID-19 Member Response

  • Jonathan Babbitt, VP Product Management and Marketing - MTA
  • Roger Lewis, Product Manager - GVTC

Members Only

February 2020

Overview of IoT for Telco Broadband

  • Eric Wolbach, ResearchFirst

Members Only

November 2019

Improving Frontline Performance with a Modern Approach to Training

  • Kein Quach, Director of Enterprise Sales, Axonify

Members Only

October 2019

Sales Incentives

  • Tangie Lewis, Sales Ops Manager, Cincinnati Bell
  • Cheryl Maschal, Program Manager, Frontier Communications

Members Only

September 2019

Unionized Workforce in Sales

  • Megan Michaelson, Residential Sales Supervisor, MTA
  • Phil Hunter, Consumer Sales Manager, Tbaytel

BMMA & CETS Members Only

August 2019

Net Promoter System

  • Bruce Westendorf, Director of Customer Experience, Frontier

Members Only

July 2019

Web Sales & Ordering

  • Jonah Wilson, Digital Strategist, Cincinnati Bell
  • Mike Zilliox, Product Manager, Cincinnati Bell

Members Only

June 2019

Using Network Data for Marketing Responses

  • Kezia Gollapudi, Director of Cloud Product Marketing, Calix
  • Terri Koster, Manager of Customer Success, Calix

Members Only

March 2019

Generation Z: What to do

  • Larry Walters, Executive Director, Sykes-Product Marketing Director, Calix

Members Only